Customer Service Representative (Remote)

Overview

The Customer Service Representative position at Farmers is a fully remote role that focuses on delivering exceptional service to customers while addressing their insurance-related inquiries and concerns.

In Short

• Fully remote position with structured hours.
• Assists customers with insurance-related issues.
• Communicates through multiple channels.
• Requires strong technical and communication skills.
• Adheres to a tightly regulated schedule.
• Builds knowledge through self-directed learning.
• Partners with various departments for customer support.
• Documents customer interactions thoroughly.
• Identifies trends and recommends process improvements.
• Must obtain Property and Casualty license within a designated timeframe.

Requirements

• 1-3 years of experience in customer service.
• Experience in call center or insurance preferred.
• Intermediate computer skills and ability to navigate multiple systems.
• Strong verbal and written communication skills.
• High School Diploma or equivalent required.
• Ability to troubleshoot basic technical issues.

Benefits

• Competitive salary based on experience and location.
• Bonus opportunities based on performance.
• 401(k) plan.
• Medical, dental, and vision insurance.
• Paid time off and parental leave.
• Tuition assistance.