Remote Customer Service Representative

Overview

The Remote Customer Service Representative assists customers with service and support issues, ensuring high levels of customer satisfaction and retention.

In Short

• Remote position based in Mason, OH.
• Requires 2+ years of customer service experience.
• Must have a wired internet connection via ethernet cord.
• Smartphone is required for the role.
• Assist customers telephonically and non-telephonically.
• Utilize department tools and resources to resolve customer issues.
• Act as a positive role model with continuous performance improvement.
• Support department and company objectives.
• Connectivity to the local network is crucial.
• Wireless connections are unacceptable.

Requirements

• 2+ years of customer service experience.
• Local to Mason, OH.
• Must not use Spectrum, Segemcorn, Askey, or Arris wave 2 routers.
• LAN connection required with no wireless options.
• Ability to demonstrate solid business skills.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Proficient in using department tools and resources.
• Willingness to support department objectives.

Benefits

• Work from home flexibility.
• Opportunity for performance improvement.
• Supportive team environment.
• Potential for career growth.
• Access to company resources and tools.