Remote ServiceNow Business Analyst

Overview

The Remote ServiceNow Business Analyst will leverage their extensive experience with ServiceNow implementations and process automation to collaborate with business stakeholders and document detailed requirements for ServiceNow solutions.

In Short

• 5+ years of experience as a ServiceNow Business Analyst.
• 3 years focused on ServiceNow implementations and process automation.
• Experience in Agile/Scrum environments.
• Knowledge of ServiceNow integrations (REST/SOAP).
• Familiarity with ServiceNow CSM features.
• Experience with data migration and integration projects.
• Understanding of cloud technologies (AWS, Azure).
• Deep understanding of ITSM, ITOM, CSM, and CMDB.
• Strong analytical skills to model processes and create documentation.
• ServiceNow Certified System Administrator (CSA) certification required.

Requirements

• Proficiency in creating user stories and workflows.
• Experience in sprint planning and retrospectives.
• Ability to translate business requirements into technical specifications.
• Familiarity with advanced ServiceNow features like Flow Designer.
• Strong understanding of ITIL frameworks.
• Excellent communication skills.
• Ability to work collaboratively with stakeholders.
• Strong problem-solving skills.
• Ability to adapt to changing priorities.
• Experience in omnichannel engagement processes.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Professional development opportunities.
• Collaborative team environment.
• Health and wellness benefits.
• Competitive salary package.
• Access to the latest tools and technologies.
• Support for continuing education.
• Employee recognition programs.
• Work-life balance initiatives.