ServiceNow Business Analyst - Remote

Overview

The ServiceNow Business Analyst is key in bridging the gaps between IT business needs and the ServiceNow platform, working closely with stakeholders to gather requirements and ensure successful implementation of HR and Workplace Service Delivery solutions.

In Short

• Work with business users to gather and analyze requirements.
• Document business requirements, user stories, and acceptance criteria.
• Translate business needs into functional and technical requirements for ServiceNow.
• Analyze existing workflows and recommend process improvements.
• Act as a liaison between business teams and developers.
• Support system testing and user acceptance testing (UAT).
• Create process documentation and training materials.
• Define reporting needs and build dashboards for insights.
• Ensure data accuracy and compliance with reporting standards.
• Facilitate workshops and meetings for insights gathering.

Requirements

• Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.).
• Experience in business process analysis and workflow automation.
• Ability to create user stories and functional specifications.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem-solving abilities.
• 2+ years of software-related technical analysis experience.
• 2+ years of experience with agile work item management.
• Ability to handle multiple projects simultaneously.
• Bachelor's degree in a related field preferred.
• Certification(s) in Business Analysis preferred.

Benefits

• Excellent compensation and benefits.
• Opportunities for personal and professional development.
• Collaborative and supportive company culture.
• Work on challenging and rewarding projects.