ServiceNow Business Analyst - Remote

Overview

The ServiceNow Business Analyst plays a crucial role in bridging the gap between IT business needs and the ServiceNow platform, facilitating stakeholder collaboration and process optimization.

In Short

• Work with business users to gather requirements and analyze processes.
• Document business requirements, user stories, and acceptance criteria.
• Translate business needs into functional and technical requirements for ServiceNow.
• Analyze existing workflows and recommend process improvements.
• Act as a liaison between business teams, developers, and administrators.
• Support user acceptance testing (UAT) and deployment.
• Define reporting needs and build dashboards for business insights.
• Create process documentation and training materials.
• Conduct user training sessions to enhance adoption.
• Ensure compliance with business reporting standards.

Requirements

• Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.).
• Experience in business process analysis and workflow automation.
• Ability to create user stories, process flows, and functional specifications.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical, critical thinking, and problem-solving abilities.
• 2+ years of software-related technical analysis experience.
• 2+ years of experience with agile work item management.
• Ability to handle multiple projects simultaneously.

Benefits

• Excellent compensation and benefits.
• Opportunities for personal and professional development.
• Collaborative and supportive company culture.