ServiceNow Senior Business Analyst - Remote

Overview

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

In Short

• Oversee requirements for the ServiceNow platform and integrations with other core applications.
• Proactively manage changes in project scope, identifying potential risks and devising effective contingency plans.
• Solicit, analyze, evaluate, and comprehensively document business stakeholder requirements specific to ServiceNow functionalities.
• Identify technical dependencies and recommend innovative solutions that align with ServiceNow and business needs.
• Coordinate and lead project meetings, ensuring transparent communication and distributing comprehensive meeting notes for ServiceNow-related projects.
• Develop user test cases and facilitate user acceptance testing/sign-off specific to ServiceNow functionalities.
• Foster extensive and effective communication with managers and end-users during change management processes.
• Administer day-to-day operations of the ServiceNow platform, ensuring its optimal performance.
• Implement new functionality within the ServiceNow platform, including UI forms, fields, notifications, workflows, and JavaScript server/client code.
• Serve as a liaison between business stakeholders and technology implementation teams.

Requirements

• High School Diploma or GED is required. A bachelor’s degree (technical degree preferred) and/or ServiceNow Systems Administration Certification preferred.
• 8+ years of experience implementing, configuring, and administering SaaS business systems, with at least 5 years of ServiceNow experience.
• Demonstrable knowledge of IT Service Management and ITIL best practices.
• Experience with SLDC methodologies like Agile, Kanban, Scrum, Scaled Agile.
• Excellent written and verbal communication skills required.
• Analytical mindset with proven problem-solving and project management skills.
• Detail-oriented, organized, self-motivated, and a great team player.

Benefits

• Build your career in a place that thrives on diversity, equity, inclusion, and belonging.
• We believe in a hiring and working environment where all people are respected and valued.
• We will ensure that individuals with disabilities are provided reasonable accommodation.