Senior Customer Success Business Partner - Remote

Overview

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

In Short

• Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI.
• Serve as a trusted advisor throughout the value delivery lifecycle.
• Identify customer pain points and guide them on how Anaplan can address their specific needs.
• Lead Quarterly Success Reviews (QSRs) and present Success Scorecards.
• Expand Anaplan usage by conducting workshops.
• Build and maintain strong relationships with customers.
• Represent the voice of the customer internally.
• Identify renewal risks and partner on mitigation plans.
• Advise customers on establishing a Center of Excellence.
• Contribute to customer success assets and playbooks.

Requirements

• Experienced in customer success, presales, or management consulting.
• Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics.
• Excellent communication and presentation skills.
• Proven experience in Technical Customer Success or SaaS platforms.
• Ability to translate technical concepts into business value.
• Familiarity with software development processes.
• Strong problem-solving skills with a customer-first mindset.
• Ability to manage multiple priorities.
• Experience leading cross-functional teams.

Benefits

• Inclusive work culture that values diversity.
• Opportunities for professional development.
• Support for work-life balance.
• Competitive salary and benefits.
• Collaboration with global teams.