Customer Success Business Partner - Remote

Overview

The Customer Success Business Partner will drive adoption, retention, and expansion across strategic customer relationships in a senior, customer-facing role requiring supply chain expertise and technical fluency.

In Short

• Serve as the primary contact for strategic enterprise accounts.
• Lead quarterly business reviews and ongoing governance meetings.
• Maintain and grow relationships across customer personas.
• Coordinate cross-functional delivery teams.
• Drive adoption of Lyric’s platform across users and teams.
• Monitor and improve customer health metrics and satisfaction.
• Identify opportunities for platform expansion.
• Act as a strategic advisor to customers in supply chain domains.
• Support onboarding and scaling in collaboration with Professional Services.
• Surface actionable customer feedback to inform product priorities.

Requirements

• 10+ years of experience in Customer Success or related roles.
• Deep knowledge of supply chain domains.
• Excellent communication and relationship management skills.
• Strong program and stakeholder management experience.
• Highly adaptable and comfortable navigating ambiguity.
• Proven ability to communicate customer impact.
• Bonus: Experience in modeling or AI/ML tools.
• Up to 25% travel expected, primarily within the US.

Benefits

• Annual compensation range with variable compensation based on sales quota achievement.
• Opportunity to receive equity in Lyric.