Principal Customer Success Business Partner - Remote

Overview

The Principal Customer Success Business Partner (CSBP) is responsible for ensuring the successful deployment, user adoption, and ongoing health of our Nordic customers and their Anaplan solutions. You will act as the customer’s primary point of contact, collaborating with internal teams such as Partners, Professional Services, and Sales to drive value and deliver exceptional ROI.

In Short

• Own and manage a portfolio of customers to drive adoption, satisfaction, and retention.
• Collaborate closely with Sales, Professional Services, and Partner teams to co-create and execute customer account strategies.
• Guide customers in aligning Anaplan capabilities with their key business goals.
• Continuously monitor customer engagement, platform utilisation, and business outcomes.
• Act as the voice of the customer internally, advocating for customer needs and feedback.
• Foster customer engagement by connecting them with the broader Anaplan community.
• Partner with internal support teams to resolve platform challenges.
• Ensure customers are equipped with the knowledge and tools needed to leverage Anaplan effectively.

Requirements

• Native Swedish speaker, Finnish speaker desirable.
• Proven experience in customer success management, account management, or client services within a SaaS environment.
• Deep understanding of business processes, planning, and forecasting.
• Strong consultative mindset with the ability to align technical solutions with business needs.
• Experience in leading customers through digital transformation journeys.
• Excellent relationship-building skills.
• Strong communication and presentation skills.
• Experience with planning/modelling software, ideally Anaplan, is a plus.

Benefits

• Inclusive and diverse work environment.
• Opportunities for professional development and growth.
• Flexible working arrangements.
• Engagement with a community of innovators.
• Support for work-life balance.