Senior Customer Success Business Partner - Remote

Overview

Anaplan is a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, helping customers outpace their competition.

In Short

• Manage a portfolio of customers focusing on adoption, expansion, retention, and ROI.
• Serve as a trusted advisor throughout the value delivery lifecycle.
• Identify customer pain points and guide them on using Anaplan.
• Lead Quarterly Success Reviews (QSRs) with executive sponsors.
• Expand Anaplan usage through workshops and new use cases.
• Build and maintain strong customer relationships.
• Represent the voice of the customer internally.
• Identify renewal risks and partner on mitigation plans.
• Advise on establishing a Center of Excellence.
• Contribute to customer success assets and playbooks.

Requirements

• Experience in customer success, presales, or management consulting.
• Background in Enterprise Performance Management, Enterprise Planning, or Analytics.
• Excellent communication and presentation skills.
• Experience in Technical Customer Success or SaaS platforms.
• Ability to translate technical concepts into business value.
• Familiarity with software development processes.
• Strong problem-solving skills with a customer-first mindset.
• Ability to manage multiple priorities under pressure.
• Experience leading cross-functional teams.
• Fluent in Finnish.

Benefits

• Inclusive culture that champions diversity and innovation.
• Career development and growth opportunities.
• Supportive working environment.
• Commitment to employee well-being.
• Focus on achieving ambitious goals.