Customer Success Business Partner - Remote

Overview

The Customer Success Business Partner (CSBP) is primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a key contact for customers, the CSBP will work alongside our Partners and Professional Services team to ensure that the customer is trained and has a successful implementation. Also, the CSBP will handle their customers’ ongoing health and adoption to ensure Anaplan delivers high ROI.

In Short

• Handle a portfolio of customers with a key strive to improve the customer's ROI and secure contract renewal.
• Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle.
• Work as part of an account team and utilize your internal resources to execute the account strategy.
• Spot opportunities within existing customers to grow the Anaplan footprint at accounts.
• Connect the customer to other areas of Anaplan as needed including Anaplan, Product, Support, Community & Sales as well as our partner network.

Requirements

• 6+ years of experience in account management or client services background is required.
• Experience working with public sector or higher education customers is preferred.
• Customer-first mentality.
• Proactive attitude.
• Strong project and program management experience.

Benefits

• Build your career in a place that thrives on diversity, equity, inclusion, and belonging.
• We believe in a hiring and working environment where all people are respected and valued.
• We will ensure that individuals with disabilities are provided reasonable accommodation.