Partner Customer Success Manager - Remote

Overview

As a Partner Customer Success Manager at Tempo, you will be responsible for managing both Channel Partner and direct Customer relationships, driving a best-in-class customer journey for our largest clients, including Fortune 500 companies.

In Short

• Drive the development and implementation of Enterprise GTM Customer and Channel Partner strategy.
• Create value engagement frameworks by interpreting customer performance data.
• Establish business objectives and goals with Channel Partners and direct Customers.
• Develop innovative ways to share impactful data and insights with Customers/Partners.
• Increase customer engagement across complex, global accounts.
• Support complex product implementations and drive user adoption.
• Act as a change agent for internal systems and external product management.
• Cultivate key stakeholder relationships to drive advocacy.
• Evaluate customer health and propose multi-product solutions.
• Maintain high levels of customer engagement and satisfaction.

Requirements

• 5+ years in B2B SaaS within Customer Success or Account Management.
• Experience managing a $5M+ ARR book of business.
• Managed enterprise RFPs for 1,000+ user accounts.
• Experience managing Channel Partner relationships and large global customers.
• Consultative mindset with the ability to diagnose issues.
• Data-driven, proactive team player.
• Strong ability to build relationships across organizations.
• Passion for teamwork and strategic account management.
• Regular use of dashboards and reporting for KPI management.
• Extensive experience with workforce planning systems like Jira and Asana.

Benefits

• Work from anywhere.
• Unlimited Vacation available in most locations.
• Comprehensive benefits including health, dental, and retirement plans.
• Join diverse and dynamic teams across 12+ countries.
• Engage in challenging work with recognized global brands.
• Enjoy a range of social activities, both in person and virtually.
• Be part of an inclusive culture valuing unique perspectives.