Area Vice President, Customer Success, France & South Central - Remote

Overview

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Your Impact:

• Own and manage a portfolio of Anaplan customers, ensuring their continuous success from onboarding to expansion and renewal.
• Lead a successful first implementation of Anaplan solutions, ensuring strong adoption and expansion plans.
• Drive new business in France/South Central by securing new customers and logos through effective Customer Success and Professional Services approaches.
• Provide versatile consultancy across various business functions, leveraging Anaplan’s Platform across multiple industries and use cases.
• Lead and communicate effectively with customer executives, stakeholders, and partners to ensure successful account coverage.
• Guide customers and team members through business process, technology, and client management challenges, promoting self-sufficiency and expansion within Anaplan.
• Identify and capitalize on opportunities for customer adoption and expansion.

Requirements

• Experience in managing large-scale software projects and leading teams, preferably in a cloud applications management environment.
• Background in customer services, ideally with experience in Enterprise Performance Management or Software Infrastructure Support.
• Familiarity with Agile methodology and strong contract negotiation and client management skills.
• Demonstrated ability to exceed metrics and improve processes.
• Proficient in managing large-scale teams across diverse geographies.
• A track record of success in similar roles, with extensive experience in team leadership and project management in diverse and multi-vendor environments.
• Strong capability in scoping client engagements and managing complex issues.
• Strong capability in understanding, creating and deploying adoption and expansion motions in our installed base.

Benefits

• This role is critical for our growth in the region, offering a unique opportunity to shape the success of Anaplan within those markets.
• Travel across the region may be required.