Vice President, Customer Success - Remote

Overview

As a VP, Customer Success, you will play a crucial role leading digital scale and success initiatives across thousands of insightsoftware customers.

In Short

• Lead a team responsible for Customer Success and renewal motion.
• Manage, coach and mentor the Customer Success leadership team.
• Establish a culture of mutual accountability with customers.
• Channel product feedback to Product and Engineering teams.
• Proven track record in Customer Success with senior leadership experience.
• Experience in highly acquisitive companies with significant revenues.
• Strong people leadership skills and ability to build offshore teams.
• Navigate complex customer organizational structures.
• Maintain relationships with internal teams and stakeholders.
• Implement operational management systems related to retention and revenue.

Requirements

• Minimum 10 years in Customer Success, with 3+ years in senior roles.
• Experience in companies with Annual Revenues between $500M and $1B.
• Ability to attract and retain top talent.
• Familiarity with Salesforce and sales ops processes.
• Outstanding interpersonal and communication skills.
• Analytical and process-oriented mindset.
• Proactive and efficient in task execution.

Benefits

• Confidentiality of information according to EEO guidelines.
• Equal opportunity employer.
• High-energy, high-performance global team.
• Background checks required for employment.