Senior Customer Success Platform Administrator - Remote

Overview

The Senior Customer Success Platform Administrator will lead the strategic configuration, optimization, and evolution of the Customer Success Platform. This role involves translating business needs into scalable technical solutions and driving platform adoption.

In Short

• Serve as the primary administrator for the Customer Success Platform (Totango).
• Implement enhancements for customer journey orchestration and automation.
• Design AI-powered workflows for customer lifecycle management.
• Lead data integration efforts with systems like Salesforce and Snowflake.
• Build dashboards for monitoring customer health and engagement.
• Develop training materials to foster platform adoption.
• Collaborate with cross-functional teams to align platform usage with business goals.
• Manage user roles and data governance.
• Provide actionable insights to reduce churn.
• Foster a culture of continuous improvement.

Requirements

• 4+ years of experience with Customer Success Platforms.
• Strong understanding of customer lifecycle management.
• Experience with CRM systems, preferably Salesforce.
• Proven ability to implement scalable workflows.
• Excellent problem-solving skills.
• Strong communication skills.
• Bachelor’s degree in a relevant field.

Benefits

• Opportunity for career growth in a dynamic environment.
• Supportive company culture focused on teamwork.
• Access to advanced tools and technologies.
• Engagement in high-performance global team activities.
• Confidentiality of information according to EEO guidelines.