Customer Experience Platform Administrator - Remote

Overview

Join us as a CX Platform Administrator! You'll be the mastermind behind our CX Application ecosystem, ensuring smooth operations and driving business growth across sales, marketing, and customer service teams. You'll oversee data integrity, user access, system configuration, and training, while leading the implementation and expansion of our CX tools like WalkMe and ChurnZero.

In Short

• Software Management: Write and adapt software to meet business needs.
• Technical Reviews: Assess and resolve technical issues.
• Data Management: Create reports and dashboards.
• Content Creation: Produce content to help clients and employees.
• System Automation: Maintain automations and custom formulas.
• Performance Monitoring: Ensure system efficiency.
• Troubleshooting: Provide advanced support for application issues.
• Collaboration: Work with cross-functional teams and vendors.

Requirements

• Experience: Bachelor's Degree or relevant work experience, with at least 2 years in CRM systems like WalkMe, ChurnZero, Salesforce.
• Technical Skills: Proficiency in HTML, JavaScript, and data analysis tools.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent written and verbal skills.
• Organizational Skills: Ability to manage multiple projects and meet deadlines.

Benefits

• Innovative Environment: Dynamic and cutting-edge HR and payroll technology.
• Career Growth: Numerous opportunities for advancement and skill enhancement.
• Collaborative Culture: Supportive team valuing creativity and teamwork.
• Impactful Work: Directly improve business success and employee experiences.
• Comprehensive Benefits: Competitive salaries, great benefits, and work-life balance.
• Cutting-Edge Tools: Work with the latest technology to drive growth and efficiency.