Customer Order Administrator - Remote

Overview

In this role you will provide administration of customer orders and follow-up to maximize the company's bookings while maintaining an acceptable level of customer service.

In Short

• Administer customer orders and contacts by performing all tasks associated, with proper and timely administration of a customer order, including filing, order entry, invoicing, etc.
• Co-ordination with all internal groups to assure adequate communication and achieve acceptable service level.
• Tracks possible problems in orders (late deliveries e.g.) and acts accordingly to procedures towards the purchasing commissionaire and/or customers to achieve better performance and service levels.
• Become familiar with trade compliance rules and regulations.
• Provides effective co-ordination regarding delivery of materials and document handling.
• Provide timely transportation facilities and decide for special transport when appropriate.
• Handle drawings, documentation and order specific document handling when appropriate.

Requirements

• Minimum 1-3 years of experience in customer support, administrative work, secretarial.
• Knowledge of computer based administrative systems.
• Ability to capture necessary information to fulfil the specific reporting and statistical tasks.
• Proficient in English written and verbal.

Benefits

• Commitment to fostering a culture where every employee is valued and respected.
• Diverse and inclusive work environment contributing to innovation.
• Emphasis on community, collaboration, and continuous improvement.
• Competitive benefits plans and comprehensive medical care.
• Equitable opportunities for growth and development.
• Support for personal and professional needs.
• Focus on work-life balance.