Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for processing customer orders, coordinating with various teams, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

In Short

• Process and confirm customer orders with 100% accuracy.
• Coordinate with Planning, Manufacturing, and Finance teams.
• Monitor order fulfillment lifecycle using ERP tools.
• Act as the first point of contact for customer complaints.
• Deliver real-time updates to customers on order status.
• Propose process improvements to enhance service quality.
• Manage interactions with third-party logistics partners.
• Audit freight invoices and resolve discrepancies.
• Maintain CRM records for sales opportunities.
• Assist managers in ad-hoc tasks and reporting.

Requirements

• Bachelor’s degree in Supply Chain, Business Administration, or related field.
• Analytical, problem-solving, and self-starter approach.
• Strong customer service attitude and excellent work ethic.
• Proficient in MS Office skills.
• Outstanding communication skills.
• Advanced English level for effective communication.
• Certification in APICS/CPIM or customer service is a plus.

Benefits

• Competitive compensation and benefits programs.
• Comprehensive medical and insurance coverage.
• Commitment to diversity, equity, and inclusion.
• Remote work policy for eligible roles.
• Focus on employee development and safety.