Customer Service Representative - Remote

Overview

As a Customer Service Representative at Nelnet, you will be responsible for responding to borrower interactions and providing follow-up on inquiries, contributing to a performance-based organization.

In Short

• Respond to inbound & outbound borrower interactions.
• Update information on accounts in servicing systems.
• Negotiate transactions per established laws and policies.
• Assist new associates with training needs.
• Contribute to continuous process improvement.
• Ensure integrity of data and information.
• Display ownership on escalated calls.
• Work with a team to achieve service excellence.
• Perform other tasks related to resolving customer needs.
• Maintain strong communication skills.

Requirements

• High school degree or equivalent required.
• 1 to 3 years of customer service experience preferred.
• Knowledge of student loan industry preferred.
• Strong oral and written communication skills.
• Attention to detail and accuracy.
• Ability to manage multiple priorities.
• Proficiency in MS Office.
• Good problem-solving skills.
• Teamwork and collaboration skills.
• Listening and reading comprehension.

Benefits

• Medical, dental, and vision insurance.
• Generous earned time off.
• 401K with student loan repayment options.
• Life insurance and AD&D insurance.
• Employee assistance program.
• Tuition reimbursement.
• Performance-based incentive pay.
• Short- and long-term disability.
• Robust wellness program.
• Inclusive workplace environment.