Firstmark Services Representative II - Processing - Remote

Overview

As a Firstmark Services Representative II, you will be responsible for responding to customer inquiries regarding consumer loan issues, ensuring data integrity, and resolving various customer needs.

In Short

• Respond to customer inquiries about consumer loans.
• Research and administer loan servicing activities.
• Maintain data integrity and update loan information.
• Utilize loan servicing systems and imaging systems.
• Prepare reports and monitor documents.
• Assist with problem resolution and account reconciliation.
• Mentor and train other associates.
• Contribute to continuous process improvement.
• Commit to service excellence and teamwork.
• Adhere to established laws and regulations.

Requirements

• High school degree or equivalent required.
• 1-2 years of customer service experience preferred.
• Knowledge of loan servicing systems is a plus.
• Strong oral and written communication skills.
• Attention to detail and accuracy.
• Ability to manage multiple priorities.
• Proficient in MS Office.
• Problem-solving skills.

Benefits

• Medical, dental, and vision insurance.
• 401K and student loan repayment options.
• Generous earned time off.
• Life insurance and disability coverage.
• Employee assistance and wellness programs.
• Tuition reimbursement.
• Performance-based incentive pay.
• Employee stock purchase program.