Firstmark Services Representative II - Processing - Remote

Overview

The Firstmark Services Representative II is responsible for responding to customer inquiries regarding consumer loan issues, ensuring data integrity, and resolving customer needs through various tasks related to loan servicing and transactions.

In Short

• Respond to customer inquiries about consumer loans.
• Research and administer loan servicing activities.
• Ensure data integrity and resolve issues.
• Perform document transactions related to loans.
• Contact customers regarding their accounts.
• Negotiate transactions following laws and regulations.
• Assist in investigating problems with other departments.
• Mentor and train other associates as needed.
• Contribute to continuous process improvement.
• Commit to service excellence and teamwork.

Requirements

• High school degree or equivalent required.
• 1-2 years of customer service experience preferred.
• Knowledge of loan servicing systems preferred.
• Strong oral and written communication skills.
• Attention to detail and accuracy.
• Ability to manage multiple priorities.
• Proficient in MS Office.
• Problem-solving skills.
• Teamwork capabilities.

Benefits

• Medical, dental, and vision insurance.
• Generous earned time off.
• 401K and student loan repayment options.
• Life insurance and AD&D insurance.
• Employee assistance program.
• Employee stock purchase program.
• Tuition reimbursement.
• Performance-based incentive pay.
• Short- and long-term disability coverage.
• Robust wellness program.