Customer Service Representative - Processing Faxes - Remote

Overview

This position focuses on processing faxed orders and providing excellent customer service in a fully remote environment.

In Short

• Full-time position with hours from 8:30 AM to 5:30 PM.
• Assist customers in a professional manner.
• Maintain knowledge of Medicare, Medicaid, and third-party payor sources.
• Verify medical necessity and insurance coverage.
• Ensure correct paperwork for billing department.
• Meet department metrics while providing excellent customer service.
• Perform other duties as assigned by management.

Requirements

• High school diploma or GED required.
• 6 months of relevant customer service experience preferred.
• Familiarity with call center software and data entry.
• Experience with insurance verification and prior authorizations.
• Ability to handle multiple tasks while maintaining attention to detail.
• Strong commitment to exceptional customer service.
• Willingness to adapt to changing processes and technology.

Benefits

• Competitive salary and benefits package.
• Opportunity for remote work.
• Supportive work environment.