Remote Otter LogoRemoteOtter

Customer Service Representative / General Call Center - Remote

Posted 15 weeks ago
Customer Service
Full Time
US

Overview

The Customer Service Representative provides exceptional service as the first point of contact for customers, handling orders, questions, complaints, and troubleshooting problems.

In Short

  • Full-time position (40 hours per week)
  • Remote work opportunity
  • Monday-Friday: 8:30am-5pm shift
  • Assists internal and external customers professionally
  • Maintains a positive and empathetic attitude
  • Handles requests from various sources
  • Coordinates equipment service requests
  • Engages in active listening with customers
  • Maintains knowledge of Medicare and Medicaid
  • Verifies medical necessity and insurance coverage

Requirements

  • High school diploma or GED
  • 6 months of relevant customer service experience preferred
  • Excellent interpersonal and communication skills
  • Customer service orientation
  • Attention to detail
  • Good data entry skills
  • Proficiency with computers
  • Ability to work in a fast-paced environment

Benefits

  • Competitive salary and benefits package
  • Equal opportunity employer
  • Reasonable accommodations for individuals with disabilities
Hart Medical Equipment logo

Hart Medical Equipment

Hart Medical Equipment is a fully remote company dedicated to providing exceptional customer service in the medical equipment industry. As the first point of contact for customers, the company focuses on assisting clients with their equipment needs, handling inquiries, and resolving issues efficiently. Hart Medical Equipment values professionalism and empathy, ensuring that all interactions are positive and supportive. The company is committed to maintaining up-to-date knowledge of insurance processes and medical necessity requirements, while also striving to meet departmental metrics. As an equal opportunity employer, Hart Medical Equipment promotes a diverse and inclusive workplace, offering reasonable accommodations for individuals with disabilities.

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