Customer Service Representative - Remote

Overview

This position involves providing exceptional customer service as the first point of contact for customers, assisting with equipment setups, and resolving issues efficiently while maintaining attention to detail.

In Short

• Assists customers in a professional manner.
• Maintains a positive, empathetic, and professional attitude.
• Engages in active listening with customers.
• Receives requests from multiple referral sources.
• Coordinates home equipment service requests.
• Provides customers with product and service information.
• Maintains knowledge on Medicare, Medicaid, and third-party payors.
• Verifies medical necessity and insurance coverage.
• Ensures correct paperwork for billing.
• Strives to meet or exceed department metrics.

Requirements

• High school diploma or GED.
• 6 months of relevant customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Familiarity with computers and call center software.
• Experience verifying insurances and submitting Prior Authorizations.
• Ability to handle multiple tasks simultaneously.
• Strong commitment to providing exceptional customer service.
• Willingness to adapt to changing processes and technology.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary and benefits package.
• Opportunity to work remotely.
• Supportive team environment.
• Training and development opportunities.
• Equal opportunity employer.