Customer Service Representative - Remote

Overview

We are currently seeking dynamic Customer Service Representatives to join our growing teams across the country. In this role, you will manage day-to-day relationships with our customers to reduce risk in their lending cycle and simplify workflows.

In Short

• Deliver prompt and professional service to customers.
• Provide consultative customer service to identify compliance challenges.
• Maintain strong client relationships.
• Manage the full-life cycle of the order process.
• Utilize Salesforce and other systems for customer responses.
• Demonstrate self-motivation and ability to work independently.
• Become a subject matter expert through continuous learning.
• Handle confidential information with discretion.
• Foster respectful team relationships.
• Drive cross-selling opportunities.

Requirements

• Bachelor’s degree or equivalent B2B client service experience.
• Minimum of two years of B2B customer service experience.
• Strong organizational and time management skills.
• Ability to absorb product knowledge quickly.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite.
• Ability to balance quantity and quality of work.
• Experience generating add-on sales revenue preferred.

Benefits

• Comprehensive benefits package from day one.
• Medical, Dental, & Vision Plans.
• 401(k) and FSA/HSA options.
• Tuition Assistance Plan.
• Vacation and Sick Time.
• Paid Parental Leave.