Customer Service Representative - Remote

Overview

The Customer Service Representative at Flores serves as a liaison between the company and its participants, ensuring a positive experience through effective communication and problem-solving.

In Short

• Field phone calls and emails from clients and participants.
• Process forms and enter data related to benefit processes.
• Provide administrative support as needed.
• Maintain quality work that exemplifies Flores' core values.
• Ensure a high level of customer service.
• Work collaboratively with Account Management and Shared Services teams.
• Handle claims processing according to IRS guidelines.
• Log/tag calls for internal communication.
• Respond to claims questions and provide accurate information.
• Perform other duties as assigned.

Requirements

• At least one year of professional customer service experience.
• Experience in a call center or high call volume environment preferred.
• High school diploma or GED required; higher education preferred.
• Strong organizational and prioritizing skills.
• Excellent interpersonal skills and conflict resolution abilities.
• Internally motivated with a desire for personal and professional growth.
• Strong analytical and problem-solving skills.
• Attention to detail is crucial.

Benefits

• Competitive medical, dental, and vision benefits.
• Company-funded HSAs and a 401k with a company match.
• Generous vacation policy and life balance reimbursement plan.
• Community involvement and volunteer program.
• Focus on professional growth and work-life balance.