Customer Service Representative - Remote

Overview

We pride ourselves on a positive work environment that thrives on collaboration and continuous improvement. Your role will involve engaging with our valued customers, ensuring they receive personalized and attentive service that adheres to the highest standards.

In Short

• Provide exceptional customer service to new and existing clients through various communication channels.
• Address and resolve customer queries and issues promptly and efficiently.
• Maintain and update client information and records accurately in the database.
• Gather customer feedback to contribute to the continuous improvement of services and customer satisfaction.
• Manage end-to-end online policy applications and issue electronic policy documents.
• Educate clients on self-service options for policy management.
• Collaborate with marketing teams to improve digital outreach strategies.

Requirements

• Prior experience in customer service or insurance sales is highly valued.
• Excellent verbal and written communication proficiency.
• Strong commitment to providing exceptional service to clients.
• Ability to thrive and maintain high productivity in a fully remote environment.
• Capacity to work effectively with team members, promoting a cooperative environment.
• Proficiency with digital platforms and CRM tools for seamless remote operation.

Benefits

• Positive work environment.
• Continuous improvement culture.