Customer Service Representative - Remote

Overview

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

In Short

• Respond to customer inquiries via phone, email, and chat, ensuring quick and effective resolutions.
• Collaborate with internal teams to resolve technical or operational issues for the customer.
• Understand customer goals and align our solutions to support their success.
• Manage and resolve customer escalations with empathy and efficiency.
• Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner.
• Develop and maintain strong, long-lasting relationships with clients.
• Track customer engagement and product usage to identify opportunities for improvement.
• Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams.

Requirements

• Eager to develop and enhance customer service skills through hands-on experience and learning opportunities.
• Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset.
• Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments.
• Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions.
• Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences.
• Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes.
• Education: Bachelor's degree.
• Experience: Minimum 1 to 2 years of experience in a customer-facing role.

Benefits

• Opportunity to work in a dynamic team environment.
• Access to ongoing training and development resources.
• Potential for career growth within the company.