Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, providing exceptional service and support to customers while managing equipment and ensuring a positive customer experience.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone technology for managing rentals.
• Inspect and maintain equipment at the U-Haul center.
• Prepare rental invoices and process returned equipment.
• Participate in ongoing education through U-Haul University.
• Drive forklifts and install hitches (certification provided).
• Work in a team-oriented environment.
• Receive on-the-job training and education.
• Opportunities for career advancement.
• Eligible for various employee benefits.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in a moderate-risk environment.
• Physical capability to lift equipment weighing at least 50 lbs.
• Willingness to use protective gear when necessary.
• Strong communication and interpersonal skills.
• Motivated and friendly attitude.
• Ability to work both indoors and outdoors.
• Willingness to participate in safety training.
• Commitment to U-Haul’s health and wellness culture.

Benefits

• Career stability and advancement opportunities.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Life insurance and legal program benefits.
• Gym reimbursement program.
• Discounts on various products and services.
• Access to a 24-hour physician for kids.
• Employee Assistance Program (EAP).
• Various insurance options including identity theft protection.