Customer Service Representative - Remote

Overview

The Customer Service Representative (CSR) acts as a liaison, providing information on products and services while resolving customer issues with accuracy and efficiency.

In Short

• Full-time position with no supervisory responsibilities.
• Acts as a liaison for customer inquiries.
• Promotes confidence in troubleshooting and problem resolution.
• Responds efficiently to customer inquiries to maintain high satisfaction.
• Engages with customers via phone, email, and social media.
• Completes tasks with minimal supervision and follows standard operations.
• Exceeds quality, speed, and accuracy metrics.
• Training is onsite for the first 30 days, then remote.
• Requires strong communication and problem-solving skills.
• Must track hours accurately and communicate openly with leadership.

Requirements

• High School Graduate or equivalent.
• 1+ years of customer service experience preferred.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Clear verbal and written communication skills.
• Experience with warranties, returns, and damage claims is a plus.
• Creativity and customer focus are essential.
• Ability to engage with customers and exceed service expectations.
• Must be positive and proactive in all interactions.
• Ability to lift occasionally and perform physical tasks as needed.

Benefits

• Full-time employment with a supportive environment.
• Opportunity for remote work after training.
• Engaging and collaborative team culture.
• Opportunities for professional growth and development.
• Equal Opportunity Employer committed to diversity.