Customer Service Representative - Remote

Overview

As a Customer Service Representative at CVS Health, you will be the face of Aetna, providing personalized service and support to members through various communication channels, addressing their unique needs and enhancing their overall healthcare experience.

In Short

• Provide targeted, personalized service to members.
• Handle customer inquiries via phone, internet, and chat.
• Educate members on Aetna plans and resources.
• Resolve issues as a single point of contact.
• Build trusting relationships with members.
• Utilize resources to assist with claims and benefits.
• Document and track all member interactions.
• Collaborate with colleagues to enhance service delivery.
• Identify trends in customer service issues.
• Support members in managing their health effectively.

Requirements

• High School Diploma or equivalent work experience.
• Preferred customer service experience in a call center or retail environment.
• Effective verbal and written communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to empathize and connect with customers.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• Wellness screenings and health programs.
• Flexible work schedules and paid time off.
• Tuition assistance and financial coaching.