Customer Service Representative - Remote

Overview

As a Customer Service Representative, you will be communicating with customers daily. Understanding and supporting the needs of our customers is a main priority for us, and each interaction must be handled with enthusiasm and care.

In Short

• You must reside in the USA
• The chance to work 100% from the comfort of your home via a personal computer
• Answer phone calls promptly and in a professional manner
• Respond to a high volume of emails from Rooney Design customers in a timely manner
• Leave every prospective and current customer feeling valued, and excited to come back
• Represent the brand while delivering exceptional experiences via phone and email
• Assist with placement of orders, returns, and other customer requests
• Be up-to-date on current offerings and subscription management techniques, helping with subscription-related tickets when needed
• Place outbound follow-up calls to prospective customers
• Give detailed explanations of products and services to current and prospective customers

Requirements

• High School Diploma and/ or GED required
• Previous experience working in a customer service setting
• Exceptional phone etiquette
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Fast learner to gain knowledge about the products we offer and be able to provide recommendations if appropriate
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Strong verbal and written communication skills
• Strong interpersonal skills
• Empathetic, and a natural problem solver
• Team player willing to help out wherever needed
• Positive attitude with a passion for delighting customers
• Proficient with Microsoft Office and possess basic computer skills
• Bilingual in Spanish is a plus

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance