Customer Service Representative - Remote

Overview

PayZen is on a mission to bring financial health to healthcare, improving access and affordability for patients while simplifying cash flow and administrative complexity for medical providers. We are seeking a proactive Customer Service Representative to enhance patient experiences through effective communication and problem-solving.

In Short

• Support patients in setting up payment plans through our platform.
• Serve as the voice of our customers, delivering excellent service.
• Educate customers on digital payment options.
• Create repayment strategies for overdue payment plans.
• Collaborate with providers to resolve payment-related issues.
• Identify opportunities for improvement in customer experience.
• Work independently with minimal supervision.
• Adapt to changing processes and tools.
• Flexibility in work schedule to meet business needs.

Requirements

• 3+ years of contact center experience, preferably in payment plan servicing.
• Passion for helping patients and making a positive impact.
• Strong customer service orientation with excellent problem-solving skills.
• Experience collaborating with cross-functional teams.
• Ability to work independently and resolve issues.
• Comfortable in a remote work environment.
• Adaptability to change and flexibility in scheduling.

Benefits

• Opportunity to positively affect the lives of patients.
• Join a high-growth company at an early stage.
• Contribute to revolutionary medical payment solutions.
• Become a key member of a collaborative team.
• Competitive pay, benefits, and stock options.