Customer Service Representative - Remote

Overview

PayZen is on a mission to bring financial health to healthcare, improving access and affordability for patients while assisting medical providers with cash flow and administrative complexity.

In Short

• Assist patients in setting up payment plans through our platform.
• Resolve issues in collaboration with providers’ revenue cycle staff.
• Engage in inbound support and outbound communication.
• Act as the voice of our customers within cross-functional teams.
• Handle multiple tasks simultaneously in a fast-paced environment.
• Work independently and proactively.
• Communicate effectively and professionally with customers.
• Make a difference to the patients and providers we serve.
• Be part of a rapidly growing company.
• Contribute to a positive customer experience.

Requirements

• Strong problem-solving skills.
• Ability to work well in smaller teams.
• Excellent communication skills.
• Experience in customer service preferred.
• Ability to engage with customers in a personable manner.
• Proactive approach to tasks and responsibilities.
• Ability to manage multiple tasks effectively.
• Willingness to learn and adapt in a fast-growing environment.
• Strong organizational skills.
• Commitment to providing excellent service.

Benefits

• Opportunity to make a meaningful impact in healthcare.
• Work in a supportive and collaborative environment.
• Be part of a mission-driven company.
• Access to professional development opportunities.
• Competitive compensation package.
• Flexible work arrangements.
• Health and wellness benefits.
• Engaging company culture.
• Growth opportunities within the company.
• Work with a passionate team.