Customer Service Representative - Remote

Overview

A Customer Service Representative (CSR) acts as a liaison between a company and its customers. Their primary responsibility is to handle customer inquiries, resolve issues, and ensure customer satisfaction through professional and effective communication.

In Short

• Answer incoming phone calls, emails, chats, or messages from customers
• Provide product or service information, resolve complaints, and troubleshoot issues
• Process orders, returns, refunds, and account updates
• Document customer interactions and maintain detailed records in CRM systems
• Escalate unresolved issues to the appropriate departments
• Follow up with customers to ensure resolution and satisfaction
• Stay updated on company policies, products, and services

Requirements

• Strong verbal and written communication skills
• Patience and empathy when dealing with customers
• Problem-solving and conflict resolution abilities
• Multitasking and time management skills
• Proficiency in computers and customer service software (e.g., Zendesk, Salesforce)

Benefits

• Training often provided on the job
• High school diploma or equivalent (Associate’s or Bachelor's degree is a plus)
• Prior customer service or call center experience preferred