Customer Service Representative - Remote

Overview

TransferMate, a subsidiary of CluneTech, is a global payments provider with a network covering 200+ countries. We focus on delivering excellent service to our partners and their customers, fostering a supportive team environment.

In Short

• Contribute to the development and expansion of customer service.
• Ensure professional handling of all client interactions.
• Work Monday to Friday from 1.30pm to 10pm BG.
• Engage in speaking with customers and resolving issues.
• Perform database entry tasks.
• Maintain high levels of customer satisfaction.
• Support team ethos focused on mutual respect and recognition.
• Be part of a company recognized as a Great Place to Work.
• Work within a regulated global payments network.
• Join a team that achieved Unicorn status in 2022.

Requirements

• Excellent communication skills.
• Ability to handle customer inquiries professionally.
• Experience in customer service or administration preferred.
• Strong problem-solving skills.
• Detail-oriented with database management experience.
• Team player with a positive attitude.
• Willingness to work flexible hours.
• Ability to work in a fast-paced environment.
• Knowledge of payment systems is a plus.
• Fluency in English is required.

Benefits

• Competitive salary.
• Opportunities for professional growth.
• Supportive team culture.
• Recognition programs for employee performance.
• Work in an award-winning company.
• Access to a global network.
• Flexible working conditions.
• Health and wellness programs.
• Dynamic and innovative work environment.
• Chance to be part of a successful and expanding company.