Client Services Representative II - Remote

Overview

The Client Services Representative II at First Student acts as the main point of contact for clients, ensuring effective communication and problem-solving in transportation logistics for students.

In Short

• Act as the main point of contact for clients regarding transportation logistics.
• Ensure driver compliance with school district and state standards.
• Manage day-to-day scheduled trips and troubleshoot issues.
• Communicate effectively with clients via various channels.
• Handle escalated situations professionally and calmly.
• Navigate multiple computer systems and applications simultaneously.
• Assist in other departments or projects as needed.
• Provide unmatched care and a safe ride for students.
• Foster teamwork and champion diversity and inclusion.
• Continually seek innovative solutions for operational excellence.

Requirements

• Strong customer service communication skills.
• Ability to problem-solve transportation concerns.
• Detail-oriented and solution-focused.
• Ability to work in a team environment.
• Bilingual skills may be required.
• Experience in transportation logistics preferred.
• Ability to manage time effectively and handle multiple tasks.
• Willingness to cross-train and assist in other departments.
• Professional demeanor and calmness under pressure.
• Compliance with safety-sensitive regulations.

Benefits

• Comprehensive training and support.
• Opportunities for career advancement.
• Commitment to safety and employee well-being.
• Diversity and inclusion initiatives.
• Drug-free workplace commitment.