Operations Representative II - Remote

Overview

The Operations Representative II at First Student plays a crucial role in managing transportation operations, ensuring customer satisfaction, and developing relationships with clients and transportation partners.

In Short

• Assist in onboarding transportation partners and managing daily trips.
• Handle daily customer management and client retention.
• Identify and capture new business opportunities.
• Work with internal staff on proposals and negotiations.
• Monitor new legislations affecting student transportation.
• Oversee vehicle maintenance and compliance.
• Manage relationships with local and national transportation providers.
• Ensure customer service levels meet client expectations.
• Create reports and assist in standard practices formulation.
• Follow all company policies to maintain a safe environment.

Requirements

• Experience in customer service or operations management.
• Strong negotiation and communication skills.
• Ability to manage multiple tasks and projects effectively.
• Knowledge of transportation industry regulations.
• Proficiency in technical skills for reporting and SOP creation.
• Team player with a focus on safety and customer satisfaction.

Benefits

• Opportunity to work in a large, supportive team.
• Comprehensive training and development programs.
• Work in a safety-focused environment.
• Competitive salary and benefits package.