Client Services Representative - Remote

Overview

As a Client Services Representative at Americor, you will play a vital role in providing exceptional customer service and assisting clients in achieving financial freedom through various debt relief solutions.

In Short

• Manage inbound and outbound calls with professionalism.
• Handle escalated issues and provide outstanding customer support.
• Update and maintain records in the CRM system.
• Utilize sales techniques to resell program benefits.
• Communicate effectively to address client concerns.
• Direct clients to relevant departments as needed.
• Assist in the client enrollment process.
• Meet or exceed call quotas.
• Participate in ongoing training and development.
• Contribute to client retention processes.

Requirements

• Prior experience in customer service.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities.
• Familiarity with call center policies and procedures.
• Attention to detail.
• Ability to work with minimal supervision.
• Proficiency in Microsoft Office and G-Suite applications.

Benefits

• Ongoing training and development opportunities.
• Career advancement potential.
• Medical, dental, and vision insurance.
• Company paid life insurance.
• Paid holidays and vacation time.
• Flexible Spending/HSA options.
• Employee Assistance Program (EAP).
• 401(k) match.
• Referral program incentives.