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Collections Recovery Specialist II - Remote

Posted 3 weeks ago
Customer Service
Full Time
USA
14 USD/hour

Overview

The Collections Recovery Specialist II role at Nelnet involves collecting delinquent student loans and providing support to borrowers in establishing payment arrangements.

In Short

  • Collect delinquent student loans to protect assets
  • Initiate manual outbound collection attempts via auto-dialer
  • Handle a small percentage of incoming calls
  • Negotiate payment plans with borrowers
  • Update borrower account information in the servicing system
  • Contribute to continuous process improvement
  • Work within a performance-based organization philosophy
  • Reside within 60 miles of designated locations
  • Earn a base pay plus monthly commission
  • Enjoy a comprehensive benefits package

Requirements

  • High school degree or equivalent required
  • 2 years of customer service or collections experience preferred
  • Strong oral communication and listening skills
  • Intermediate math skills
  • Attention to detail and customer service orientation
  • Proficient in PC skills and 10 key

Benefits

  • Medical, dental, and vision insurance
  • Generous earned time off
  • 401K and student loan repayment options
  • Life insurance and AD&D insurance
  • Employee assistance program
  • Tuition reimbursement
  • Performance-based incentive pay
  • Short- and long-term disability
  • Robust wellness program

N.S

Nelnet Servicing

Nelnet Servicing is a diversified and innovative company that has been enriching lives for over 40 years through its various services, including student loan servicing, professional services, consumer loan origination and servicing, payments processing, and renewable energy solutions. As the nation's largest student loan servicer, Nelnet is dedicated to creating opportunities for individuals in their communities, workplaces, and educational environments. The company fosters a supportive community for its associates, emphasizing service excellence and continuous improvement. Nelnet is committed to diversity and inclusion, ensuring equal opportunities for all employees and applicants.

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