As a System Administrator, Customer AI you’ll fill a new and exciting role working across the entire customer organization! You’ll be tasked with overseeing and administering various AI-powered technology for Customer Success through feature implementation, continued maintenance, and future advancements.

In Short

Programmatically design, develop, test, and iterate workflows in Forethought, Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization
Declaratively configure and administer AI-powered solutions to the Tebra Customer Operations
Work with cross-functional teams to gather requirements and translate them into technical solution designs
Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
Participate in design reviews and technical discussions with our technology partners and internal stakeholders
Isolate, triage, and resolve bugs/issues
Execute, manage, and assist in the development of AI technology roadmaps
Identify opportunities to improve existing solutions, features, and functionality
Play a key role in identifying emerging AI technology solutions that could align with Customer Success business needs or operational efficacies.
Contribute! Bring creative and innovative solutions to the team

Requirements

Required: 3+ years of direct experience in technology administration, Salesforce Administration Experience/Certification or other CRM experience
Required: Experience implementing & administering AI-powered tools for chat, IVR, and operations efficiency
Nice-to-have: 1+ years of Forethought AI administration experience
General understanding of database concepts
Experience in a fast-paced production environment on a CRM platform
Administrator experience in a production environment
System integration experience and best practices
Experience with solution designing operationally
Comfortable with concepts and methodologies for effective AI technology adoption and scaling across various operations
Troubleshooting and problem-solving skills
Strong skills with attention to details
Ability to work with ample autonomy
Versed in programmatic best practices for cross functional collaboration
Ability to identify systemic issues and make recommendations and implement for future improvements
Additional duties as assigned by the management team

Benefits

In addition to our healthcare benefits, we also offer amazing perks!
Need work from home basics? We offer a discount through Dell!
Resources to help you keep your mind and body healthy.
Check out obe Fitness or Gympass for a great workout.
LifeWorks Employee Assistance Program for mental health resources.

Tebra

Tebra is the result of the merger between Kareo and PatientPop, creating a digital backbone for practice well-being. The company is dedicated to enhancing healthcare by empowering independent practices to deliver modernized care to patients. Trusted by over 100,000 providers, Tebra focuses on elevating patient experiences and fostering practice growth. With a commitment to compassion and humanity, Tebra aims to build a better future for healthcare. The company values customer-centricity, simplicity, entrepreneurial spirit, collaboration, and celebrating success, while also providing a range of wellness and educational benefits to support its employees.

Share This Job!

Save This Job!

Jobs from Tebra:

Director of Knowledge and Enablement

Knowledge Management

Customer Success

Training Development

Technical Project Manager

Technical Project Management

SaaS

Salesforce

Account Executive, Growth