As a System Administrator, Customer AI you’ll fill a new and exciting role working across the entire customer organization! You’ll be tasked with overseeing and administering various AI-powered technology for Customer Success through feature implementation, continued maintenance, and future advancements.

In Short

Programmatically design, develop, test, and iterate workflows in Forethought, Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization
Declaratively configure and administer AI-powered solutions to the Tebra Customer Operations
Work with cross-functional teams to gather requirements and translate them into technical solution designs
Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
Participate in design reviews and technical discussions with our technology partners and internal stakeholders
Isolate, triage, and resolve bugs/issues
Execute, manage, and assist in the development of AI technology roadmaps
Identify opportunities to improve existing solutions, features, and functionality
Play a key role in identifying emerging AI technology solutions that could align with Customer Success business needs or operational efficacies.
Contribute! Bring creative and innovative solutions to the team

Requirements

Required: 3+ years of direct experience in technology administration, Salesforce Administration Experience/Certification or other CRM experience
Required: Experience implementing & administering AI-powered tools for chat, IVR, and operations efficiency
Nice-to-have: 1+ years of Forethought AI administration experience
General understanding of database concepts
Experience in a fast-paced production environment on a CRM platform
Administrator experience in a production environment
System integration experience and best practices
Experience with solution designing operationally
Comfortable with concepts and methodologies for effective AI technology adoption and scaling across various operations
Troubleshooting and problem-solving skills
Strong skills with attention to details
Ability to work with ample autonomy
Versed in programmatic best practices for cross functional collaboration
Ability to identify systemic issues and make recommendations and implement for future improvements
Additional duties as assigned by the management team