Systems Administrator for Customer Support - Remote

Overview

We are looking for a Systems Administrator to manage and optimize our customer support ticketing systems, ensuring system functionality and enhancing customer support efficiency.

In Short

• Manage customer support ticketing systems like Intercom, Zendesk, or Salesforce Service Cloud.
• Maintain system functionality and integrate tools.
• Automate workflows to improve efficiency.
• Leverage AI-driven solutions for customer interactions.
• Work with a fully remote team across the US.
• Support high-quality early education through technology.
• Engage with passionate and talented team members.
• Contribute to a mission-driven organization.
• Celebrate diversity and inclusion in the workplace.
• Ground operations in Leadership Principles.

Requirements

• Experience with customer support platforms.
• Knowledge of automation tools.
• Familiarity with AI-powered customer support solutions.
• Strong problem-solving skills.
• Ability to work independently in a remote environment.
• Excellent communication skills.
• Passion for early education and technology.
• Commitment to diversity and inclusion.
• Experience in a fast-paced startup environment is a plus.
• Ability to adapt to changing priorities.

Benefits

• Fully remote work environment.
• Opportunity to make a social impact.
• Collaborative and supportive team culture.
• Access to professional development resources.
• Flexible work hours.
• Competitive salary and benefits package.
• Engagement with a diverse team.
• Work with leading investors in the tech space.
• Contribute to innovative solutions in early education.
• Participate in team-building activities.