System Support Administrator - Remote

Overview

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

In Short

• Join a global product company in the iGaming industry.
• Maintain and optimize customer support platforms.
• Work with Salesforce Service Cloud, Zendesk, and LiveChat.
• Ensure seamless system operations and troubleshoot issues.
• Collaborate with cross-functional teams to enhance efficiency.
• Proactively identify opportunities for improvement.
• Contribute to process enhancements and system reliability.
• Work in a fast-paced environment.
• Opportunity for growth within a supportive team.
• Passionate about system administration and support processes.

Requirements

• 2+ years of experience as a System Administrator or similar role.
• Hands-on experience with support ticketing systems.
• Understanding of system integrations and process automation.
• Strong troubleshooting skills and analytical thinking.
• Ability to handle multiple requests and prioritize effectively.
• Strong communication skills and collaboration ability.
• English proficiency for reading technical documentation.

Benefits

• Sports compensation.
• Medical coverage.
• Psychological support.
• Home-office coverage.
• Remote work and coworking compensation.
• Childcare budget.
• Maternity and paternity leave.
• Additional 2 days for family events.
• Open feedback and transparent communication.
• Supportive friendly environment.