Vice President of Customer Success - Remote

Overview

Commure is seeking a dynamic Vice President of Customer Success to lead teams focused on enhancing client satisfaction and retention in the healthcare sector.

In Short

• Lead and mentor customer success teams across the country.
• Develop strategies for client retention and growth.
• Build relationships with key stakeholders in large enterprise accounts.
• Manage a portfolio focused on healthcare systems and hospitals.
• Collaborate with product and sales teams to enhance client experience.
• Optimize processes for effective account management.

Requirements

• 10+ years in account management or customer success.
• 5+ years managing large enterprise accounts over $40 million.
• Experience in healthcare or healthtech preferred.
• Proven leadership skills with geographically dispersed teams.
• Strong strategic and relationship management skills.
• Data-driven mindset and excellent communication skills.
• Willingness to travel as needed.

Benefits

• Flexible PTO and competitive medical benefits.
• Supportive and driven team culture.
• Strong backing from top investors.
• Opportunities for rapid career growth.