Vice President of Customer Success - Remote

Overview

The VP of Customer Success will be responsible for overseeing the entire customer journey, from onboarding and adoption through ongoing support and retention, to ensure our customers are deriving maximum value from our products.

In Short

• Oversee Customer Success Managers (CSMs) and Onboarding.
• Develop strategies to enhance customer satisfaction.
• Reduce churn and identify opportunities for growth.
• Ensure customers derive maximum value from products.
• Extensive leadership experience in customer success management.
• Experience in SaaS for SMBs or tech environments.
• Strong track record of scaling customer-facing teams.
• Utilize data and technology to drive success.
• Focus on customer journey from onboarding to retention.
• Lead initiatives to improve customer experience.

Requirements

• Proven leadership experience in customer success.
• Experience in SaaS or technology sectors.
• Strong analytical skills.
• Ability to develop and implement customer success strategies.
• Experience in managing and scaling teams.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.
• Proven track record of improving customer satisfaction.
• Experience with data-driven decision making.
• Strong problem-solving skills.

Benefits

• Competitive salary and benefits package.
• Opportunity to lead a growing team.
• Work in a dynamic and innovative environment.
• Professional development opportunities.
• Flexible work arrangements.
• Impact on customer success and company growth.
• Collaborative company culture.
• Access to the latest tools and technologies.
• Health and wellness programs.
• Employee recognition programs.