Remote Otter LogoRemoteOtter

Vice President of Customer Success - Remote

Posted 12 weeks ago
Customer Service
Full Time
USA

Overview

The Vice President of Customer Success will lead the strategy and execution of customer implementation processes, ensuring smooth transitions and exceptional customer experiences.

In Short

  • Remote role focused on customer success in senior living.
  • Oversee transitions from sales to customer success.
  • Drive customer retention and upsell opportunities.
  • Develop and lead a high-performing customer success team.
  • Align customer success efforts with key performance metrics.
  • Monitor customer satisfaction and retention rates.
  • Collaborate with internal teams to enhance customer experience.
  • Contribute to industry presence through public engagements.
  • Review processes for continuous improvement.
  • Advocate for customers and ensure their success.

Requirements

  • 8+ years in customer success, with 5+ in leadership roles.
  • Experience in healthcare environments preferred.
  • Strong track record in account expansion strategies.
  • Ability to build trusted relationships with stakeholders.
  • Skilled in defining strategies across the customer lifecycle.
  • Proven leadership in developing high-performing teams.
  • Excellent communication skills for presentations.
  • Proficiency in Salesforce and analytics platforms.
  • Self-driven with a customer-first mindset.
  • Alignment with the mission to improve clinical outcomes.

Benefits

  • Mission-driven company culture.
  • Fully remote work environment.
  • Stock options and competitive salary.
  • Fully paid employee premiums for health insurance.
  • 401K program.
  • Company laptop provided.
  • Monthly stipends for education and well-being.
  • Unlimited PTO.
  • Growth potential within the company.
  • Company retreats and family leave policies.

SafelyYou

SafelyYou

SafelyYou is a mission-driven company that specializes in developing artificial intelligence solutions to support care for individuals with Alzheimer's disease, dementia, and other cognitive impairments. Founded as a spin-off from the UC Berkeley AI Research Lab, SafelyYou has raised $60 million in funding and is rapidly scaling its operations. The company addresses the significant challenges posed by Alzheimer's and dementia, which are among the most costly health issues in the U.S. With a focus on reducing falls— the leading cause of hospitalization for dementia patients— SafelyYou's innovative products have demonstrated impressive results, including up to 80% fewer falls and 80% fewer emergency room visits. The company is backed by top venture capital firms and has received grants from the National Institutes of Health and the National Science Foundation, highlighting the national importance of its mission. As the aging population grows, SafelyYou aims to leverage technology to bridge the care gap for those affected by cognitive impairments.

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