Vice President of Customer Success - Remote

Overview

We are seeking a Vice President of Customer Success to lead our North American Customer Success team for Genius Sports' advertising products, specifically the FANHub platform. This leader will oversee both the managed service and self-service revenue lines, ensuring exceptional client satisfaction while driving revenue growth and account expansion.

In Short

• Develop and execute a strategic vision for the Customer Success function.
• Drive revenue expansion from existing accounts.
• Oversee customer onboarding and campaign execution.
• Lead and mentor a high-performing Customer Success team.
• Partner with Sales, Product, and Marketing teams.
• Act as the voice of the customer within Genius Sports.
• Establish and track key performance metrics.

Requirements

• 10+ years of experience in Customer Success or Account Management.
• Proven track record of managing Customer Success teams.
• Strong understanding of digital advertising and audience engagement.
• Experience driving revenue growth through account expansion.
• Exceptional leadership and communication skills.
• Data-driven mindset with the ability to leverage insights.
• Passion for sports and technology is a plus.

Benefits

• Competitive salary and variable compensation.
• Health insurance and skills training.
• Annual leave allowance.
• Social events and team building activities.
• Flexible and remote working opportunities.