Customer Success Manager - Sportsbook - APAC - Remote

Overview

The Customer Success Manager will manage sportsbook customer accounts in APAC, ensuring customer needs are met and issues are resolved effectively.

In Short

• Manage sportsbook customer accounts in APAC.
• Build strong relationships with client contacts.
• Assist in retaining and upselling customers.
• Formulate commercial strategies to drive revenue growth.
• Ensure timely onboarding of customers.
• Use analytical skills to solve complex problems.
• Monitor customer performance and report findings.
• Support the Commercial Team with special projects.
• Maintain regular client feedback systems.
• Prepare diligent reporting on all activities.

Requirements

• 2+ years in Customer Success / Account Management.
• Understanding of the Asian sports betting industry.
• Proven track record in Customer Success processes.
• Effective use of Power BI, Monday.com, and Salesforce.
• Outstanding communication skills.
• Ability to problem solve and resolve issues.
• Collaborative approach to stakeholder relationships.
• Commitment to providing a superior customer experience.
• Adaptability in a fast-paced environment.
• Passion for sports, betting, and data.

Benefits

• Competitive salary and variable compensation.
• Health insurance and skills training.
• Annual leave allowance.
• Social events and team building activities.
• Work flexibility including hybrid working options.