Customer Success Manager (APAC) - Remote

Overview

The Customer Success Manager (CSM) will take a proactive approach to ensuring client success in the APAC region, focusing on driving the successful implementation and adoption of technology solutions for Mid-Market and SMB clients.

In Short

• Develop and maintain in-depth knowledge of the company’s products and services.
• Lead the client onboarding process for seamless implementation.
• Partner with clients to understand their needs and provide tailored solutions.
• Foster long-term relationships with key stakeholders.
• Collaborate with Sales to identify growth opportunities.
• Serve as a trusted advisor to clients addressing challenges.

Requirements

• Experience in Customer Success or similar roles.
• Strong communication and relationship-building skills.
• Ability to understand and communicate technical solutions.
• Experience in the hospitality industry is a plus.
• Proven track record of driving customer satisfaction.

Benefits

• Work remotely from anywhere in the APAC region.
• Opportunity to impact the hospitality industry.
• Collaborative work environment.
• Professional development opportunities.
• Competitive salary and benefits.