Customer Success Manager (EMEA & APAC) - Remote

Overview

We empower global digital marketing agencies to make informed, data-driven decisions fast. Using our intuitive platform with native integrations, templates, automation, and robust support, marketing teams efficiently monitor and report their performance in visual dashboards, saving countless hours of manual work.

In Short

• Serve as the main point of contact for managed customer portfolio.
• Build trust and strong relationships through regular communication.
• Become a trusted product expert and assist customers in achieving their goals.
• Proactively manage customer renewals and identify upselling opportunities.
• Lead customized onboarding processes tailored to customer needs.
• Monitor customer usage and engagement to detect potential risks.
• Collaborate with cross-department teams on shared projects.
• Analyze customer data to enhance the customer experience.
• Drive continuous improvements by integrating Whatagraph further into customers’ operations.
• Work during APAC business hours once per week.

Requirements

• 3+ years of sales or commercial account management experience in SaaS.
• Experience at a digital marketing agency or in the martech industry.
• Strong commercial instinct with excellent presentation skills.
• Exceptional written and spoken English communication skills.
• Proactive approach in identifying and expanding relationships.
• Ability to analyze customer data and usage patterns.
• Competence in managing complex projects and initiatives.
• Ability to work with Support, Product, and Marketing teams.
• Thrive in a fast-paced B2B SaaS environment.
• Availability to work during APAC business hours once per week.

Benefits

• Compensation from €3,000/month gross base + 30% bonus.
• Opportunity to participate in Employee Stock Ownership Program.
• Healthcare allowance and paid wellness days.
• Opportunity to communicate product value to customers.
• Full freedom to focus on personal growth and development.
• Work within an international market with global teams.
• Access to a top-tier tech stack for success.